Our goal is to achieve 100% customer satisfaction with all our products and services.
However, if you have a problem with any of the items purchased from shop.viveprimal.com,
we are here to help.

Standard Return Policy

There are some important things to consider when returning a product you have purchased online from PRIMAL FX:
• You have 15 calendar days to return a product from the date on which you received it.
• Only products that have been purchased directly from PRIMAL FX can be returned to us.
No other retailers have been authorized to sell our products.
• Make sure the product you are returning is in good condition, packaged in its original form
and has not been used.

There are some products that are not eligible for return or refund, including:
• Open products
• Mixing bottles
• Gifts and/or promotions.
Please note that the cost of shipping, gifts, commissions or other charges are not
refundable.

HOW TO RETURN/CHANGE A PRODUCT

1- Send your product back to the original sender
To return a product, you must contact us directly via WhatsApp from the
website or by email at info@viveprimal.com indicating:

1. Your first and last names
2. The invoice or order number
3. The products to be returned/exchanged (send a photograph to determine
whether your products are eligible for return/exchange)
4. The reason for returning/exchanging the product

Once we have verified the information, we will email you with a Return Label that you
must print and attach to the package. We recommend you to use the original packaging if you are returning products that come in bags or boxes. You can arrange with the delivery company to collect the package or leave it at any of their offices.

2-Refunds

Once the products have been received and the necessary conditions verified, the refund process (in cases of returned products) or reshipment (in cases of products to be exchanged)
will start immediately.

How your refund is processed will depend on your original form of payment and the refund
will be sent within the five business days following the receipt of the returned product.

Please note that shipping costs, gifts, commissions or other charges are not refundable.

For more information, contact us via:
WhatsApp +1 786 906 37 33
info@viveprimal.com

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